International shipping
ABO ships Worldwide (except China, Turkey and South America).
ABO will do its best to ensure that the order is prepared and dispatched within an average timescale of seven (7) to twenty (20) working days from the day after the order is confirmed by the Buyer. It is responsibility of the Customer to provide a correct and secure address where at any time the package can be delivered.
* Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.
ABO ships worldwide. Deliveries are made in cooperation with the postal services (Post of Serbia) and their partners in other countries around the world. Post of Serbia shipping method includes the tracking number. Once your order and payment are received, you will be notified that your order has been shipped. You will also be provided with the tracking number. You can "track and trace" your order anytime you like.
Once Post Of Serbia receives your package, you can track the progress of your order at any time on http://www.posta.rs/struktura/eng/aplikacije/alati/posiljke.asp or https://www.17track.net/en using the package tracking number available from your online account under the order details, or as sent to you by email with your order confirmation.
Serbia is not the part of EU and it is a responsibility of the Customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any. Please contact your local Custom Or Post service about Custom or any other additional costs for your package.Any refunds to a Customer will not include any import taxes and duties paid by a Customer, customs clearance and related or similar charges. It is Customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged.
How to Return or Exchange
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You have the right to return/exchange any/all ABO products you have purchased directly from our website within 15 days of receiving the item.
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All goods will be inspected on return.
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The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the product was received.
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If the item is out of stock in the size or color you have opted for, then a refund will be issued instead.
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If you want a different item, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.
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The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
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ABO does not take responsibility for any items lost during the return shipping.
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Depending on the options available in your country, you'll be responsible for all the cost of returning any items.
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Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
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We are not responsible for any items that are returned to us by mistake.
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In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
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Partial Refund
In the case that a refund is requested, the cost of shipping and any import fees are the responsibility of the Client.
The cost of return shipping is EUR 35, plus the cost of import fees.
In case of a return:
1. If the package is unopened (you decide not to receive the package) you will receive a refund of the initial amount reduced by a total of 55€ ( 20€ custom costs and 35€ shipping costs).
2.If the package has been opened (if you unpacked the package and then decide to return it, exchange your order, etc) , you will receive a refund of the initial amount reduced by a total of 73€ (38€ custom costs and 35€ shipping costs)
This amount will be deducted from the final refund.
Refunds will be processed as soon as returned items have been checked and accepted by ABO-SHOES.COM.
Orders paid by PayPal or will be refunded to the original account.
All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Shipping fees and import fees of the order are non-refundable.
Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. Please be aware that we can exchange the same item for a different size only once. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your ABO account.
Damaged or Incorrect Items
Damage or incorrect goods / products must be reported within 24 hour after delivery. If your product is damaged in transport you must report this as soon as possible by sending us detailed descriptions and images.
Very important is that in all types of returns the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 35 EUR in shipping return will be charged. ABO has the right to replace defective goods with goods of the same or similar model.
