RETURN and REFUND POLICY

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• You have the right to return/exchange any/all ABO products you have purchased directly from our website within 15 days of receiving the item except ABO products ordered during big sale actions.

• All goods will be inspected on return.

• The product(s) must be unused – in its original packaging with labels and protective stickers intact, still in the same new condition as when the product was received - and the most important, must include all bills and custom documents that came with the package; otherwise the package will not be excepted and will automatically be returned to the Customer.

• When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the box, as it is considered part of the product.

• If the item is out of stock in the size or color you have opted for, then a refund will be issued instead.

• If you want a different item, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

• Depending on the options available in your country, you'll be responsible for all the cost of returning any items.

• The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! 

• ABO does not take responsibility for any items lost during the return shipping.

• Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

• We are not responsible for any items that are returned to us by mistake.

• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

• ABO products ordered during big sale actions cannot be returned or replaced by another pair.

Types of Returns​

Size/Color Exchange

Items can be exchanged only when a different size or a different color of the same item is available. If the item is returned a second time, the compensation will be a partial refund.

Any customs fees for the shipment of a new size are the responsibility of the Client and must be paid at the time of delivery.

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Partial Refund

In the case that a refund is requested, the cost of shipping and any import fees are the responsibility of the Client.

The cost of return shipping is EUR 35, plus the cost of import fees. This amount will be deducted from the final refund.

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Refunds will be processed as soon as returned items have been checked and accepted by ABO-SHOES.COM.

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Orders paid by PayPal will be refunded to the original account.

All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

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Shipping fees and import fees of the order are non-refundable.

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Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. Please be aware that we can exchange the same item for a different size only once. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your ABO account.

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Order Cancelation

Please notice that you can cancel your order within 48 hours since you purchased your ABOs. We realise that this is a bit uncommon but we have very limited production and very high demand. In most cases we make as little as 3 to 5 pairs in specific color combination! So after that 48 hours passes, we will proceed with the order.

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Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. Please be aware that we can exchange the same item for a different size only once. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your ABO account.